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01/30/2017

AGS Introduces Passenger Assistance Liaison (PAL) Program

Augusta Regional Airport (AGS) is excited to introduce the public to our new Airport PALS!

AGS has created a Passenger Assistance Liaison (PAL) Program to provide Airport patrons with front line Customer Service Agents that provide Sky-Cap Services as well as wayfinding and information assistance.

Starting February 1st, AGS patrons will begin seeing PAL agents staffing the curb in front of the ticketing and check in area of the main terminal building. These employees, dressed in their royal blue, are part of the Airports' continuing effort to provide an excellent customer service experience.

These agents are available to assist passengers in way finding and day-to-day questions regarding the Airport and the surrounding area. Most of all, these agents will be available to assist passengers with transporting their luggage from curb to the ticket counter and from baggage claim to the curb.

"Sky cap services or "porters" can be such a benefit to airport passengers," states Mr. Herbert Judon, Jr. Executive Director of Augusta Regional Airport. "This is a service we want to provide our customers to ensure a great experience as they transition through our Airport."

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